We were unable to process your payment. To keep your domain registration, update your payment method

I want to renew my domains now but always failed.

I already tried with credit card but no luck with error info

We were unable to process your payment. To keep your domain registration, update your payment method.

Screen Shot 2023-04-27 at 8.25.30 PM

Welcome to the Cloudflare Community. :logodrop:

Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Billing. Please share your ticket number here so that we can track it.

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hi,

glad to share ticket number here #2775276

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Sorry about the issues with this, I have flagged your post for the attention of my #general:billing & #website-application-performance:registrar colleagues, I’ve also added myself to your ticket to track progress.

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hi,

thank you for your helps. i’m confused whats wrong? i’m really sure i have enough balance. maybe i did mistakes with my input there?

thanks

1 Like