We want to change the domain used on our Pro subscription. The domain we want to use is currently associated with a free account
What is the domain name? slasher dot tv and theslasherapp dot com
Have you searched for an answer? yes
Please share your search results url: i couldn’t find an answer for this
Describe the issue you are having: unable to change the domain associated with Pro account
What steps have you taken to resolve the issue?
- searched cloudflare
- searched google
- created this post
To change the domain on your Pro account, follow these steps:
- Log in to the Cloudflare dashboard.
- Navigate to your Pro (paid) domain, go to the Subscriptions page and cancel the Pro subscription.
- Now, go to the domain that’s on the free account, navigate to the Subscriptions page, and upgrade to Pro.
When did you purchase the pro subscription?
I see your ticket 2885754 @damon1, have you canceled the subscription on the zone (domain/site) where you do not want the paid plan?
Thanks for your response! No, I didn’t cancel. We just want to change the domain we’re using. Is cancelling the only way to accomplish this or can this be done any other way?
I appreciate your help!
You’ll need to cancel & repurchase. Typically a credit is issued for the unused portion of the plan and applied in the second month against the new plan.
Once you cancel that plan, please open a Billing ticket and share your ticket number here.
You can open a ticket here, https://dash.cloudflare.com/?to=/:account/support
Thanks! Here’s the ticket number 2885843
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