We have paid the invoice, but when trying to configure the domain, we receive an er

What is the name of the domain?

13spins.com

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

There is no way to complete the domain setup despite all invoices being paid.

What steps have you taken to resolve the issue?

Please help complete the domain setup, or if there are any unpaid invoices, kindly provide them.

Additionally, please assist in identifying the reason for this error.

Billing issues requre a Billing ticket with Support

01387669

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

Please help complete the domain setup, or if there are any unpaid invoices, kindly provide them.

Additionally, please assist in identifying the reason for this error.

Screenshot of the error

Hello, the Billing team is already contacting you via ticket. Thank you!

1 Like

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.