We have already paid for the Business plan, but their status still shows as Free

[license11]

What is the name of the domain?

toyotasure.vn; toyota.com.vn; toyotavn.com.vn

What is the issue you’re encountering

We have already paid for the Business plan, but their status still shows as Free

What steps have you taken to resolve the issue?

I tried to proceed with the upgrade, but it appears that I would have to pay again.

In what area can we help you?

I don’t know

Screenshot of the error

[license11]

[cloonan]

If you already have a case, Support will respond to you on that case.

You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account, Trust & Safety, nor Registrar issues, you need a case with Support.