We got charged for more images transformations then we used

What is the issue or error you’re encountering

We were charged for more image transformations than we used. In late April, we switched from CF Images to Workers + image transformations and received an expensive bill. On May 10, we moved off Cloudflare Images Transformations Worker binding entirely to perform image transformations in our own Google Cloud Run container, using our media CDN solely as a CDN. When we received the first large bill, I added worker logs and began logging every image transformation we made, which in this period in May amounted to 1,600,000 transformations. The interesting thing is that the usage on the billing page was increasing every day, even though we didn’t have any workers using an image transformation binding, and image transformation in the dashboard was turned off. We paid for Cloudflare Business Support to get a faster response but haven’t received any response, even though the ticket was created more than a week ago.

Screenshot of the logs

Existing support ticket

This is the ticket I would love Cloudflare to look into
https://www.support.cloudflare.com/s/case/500Nv00000NKb4fIAD/were-being-charged-for-image-transformations-were-not-using-we-get-312-000-image-transformations-added-per-day-even-if-have-it-disabled-for-the-last-2-days-we-also-added-logs-to-track-how-many-image-transformations-we-did-which-was-about-2535-000-p

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Hi, @emil.priver!
I’ve found out your ticket 01528042, and asked our specialist team to take a look at it. Thank you!

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