What is the name of the domain?
novaland.com.vn
What is the error number?
1258
What is the error message?
We weren’t able to change your plan at the moment, please try again later.
What is the issue you’re encountering
We added credit but cannot pay to upgrade to business plan.
What steps have you taken to resolve the issue?
I have tried to pay many times but the screen still shows an error.
Screenshot by Lightshot
Billing issues requre a Billing ticket with Support
Ticket Id: #01129707
In what area can we help you?
Payment issue
What are the steps to reproduce the issue?
Cloudflare admins handle the unaccounted for issue. Error code: 1258
Hi,
Thank you for contacting Cloudflare Support. My name is Daniel and I will be assisting you today.
We’ve provided an answer and solution in the case.
Thank you.
system
Closed
3
This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.
What is the name of the domain?
novaland.com.vn
What is the error number?
1323
What is the issue you’re encountering
We completed to pay for the Invoice CFUSA8141897 at Oct-2023, but we’re charged more extra $75 for this invoice at Apr 2024
What steps have you taken to resolve the issue?
Send a lot of ticket to cloudflare to get support but have no response.
In what area can we help you?
Invoice
cloonan
5
Multiple tickets are not necessary and actually slow rather than accelerate response time.
The team indicated on 01129707 that the issue was resolved. If that is not the case, can you respond to the ticket and let the agents know?