We are waiting for your response about 01294506 in order to proceed

[digitala]

What is the name of the domain?

mickesfiler.one

What is the issue you’re encountering

Cloudflare regarding request #01294506.

What steps have you taken to resolve the issue?

I have tried to reach the right person/department to be able to answer what Cloudflare has blocked me for.

(Your domain has content that has been blocked.)

I have tried to reach you in 4 different ways but have received no response at all from you.
I am sending a screenshot of the problem that needs to be solved, it is an email from you.

What are the steps to reproduce the issue?

I want to know where should I turn regarding this matter?
You have made yourself unreachable.

Mikael

Screenshot of the error

[cloonan]

@digitala

01294506

Sorry for the issues, did you reply to the email?

@digitala

where should I turn regarding this

Phishing warnings are not something the Community can assist with as we don’t have visibility into your account.

[digitala]

I have tried 4 different ways to get my emails, but no one answers and now I have 48 hours to be able to reply to the right department.
You see that screenshot I sent, you see what is written there, tell me which department/link/address I should contact to give an answer?

[digitala]

Can you answer my question above…

In another email I have received from Cloudflare it says this:

To add additional comments or details, reply to this email or go to: https://www.support.cloudflare.com/support/s/case/500Nv00000GeWJJ

But I can’t log in there, I can’t get in, what should I do to be able to get in and answer? Who will give me the Username and the password?

[digitala]

Am I not getting any help?

[cloonan]

I’d start with responding to the email you received. If you cannot see the tickets in your dash I apologize, the team is aware of issues with that and trying to fix it, in the meantime responding via email is the best route to go. I’ve asked a colleague in Support review your ticket, I suspect they’ll need to flag that for the Trust & Safety team to review given the phishing warning that is showing on the site.

[digitala]

Ok…Thanks

[cloonan]

My colleague in Support has asked the T&S team to assist on your ticket. Once it’s escalated to that team neither the Community nor Support has visibility into the issue, but the Trust & Safety team are the right group to assist.

[digitala]

Thanks for that help.

[digitala]

Hello again

I know this is the wrong place to get help, but I have to get help from here because [email protected] doesn’t seem to work.

No one seems to be able to help me.

I have emailed Cloudflare [email protected] four times,
I received a reply on Wednesday 4 December 2024 at 00:37 which looks like this:

Didi (Cloudflare)

Dec 3, 2024, 3:37PM PST
Hello,

Due to security reasons, we are only able to discuss the account with the account holder. If you are the account holder, please contact us via a separate email using the email associated with the account.

Kind Regards,
Cloudflare Trust & Safety

I emailed from my email that the account has and got this reply:

Didi (Cloudflare)

Dec 3, 2024, 4:57PM PST
Hello,

We have removed the warning page.

But it’s not true, the block is still there, I emailed about it again but get absolutely no response, it seems that there are people who don’t know what they are doing at Cloudflare

I am so annoyed now with how Cloudflare treats their customers.
Now I demand that it be corrected, I have done my part for the report I received, now Cloudflare must take responsibility.

I’ll send a screenshot again.

/ Michael

[digitala]

Excuse me… but is everyone this nonchalant at Cloudflare, no one seems to want to answer.

[digitala]

What is the name of the domain?

mickesfiler.one

What is the error number?

Abuse Report fbbf0170a9e65871

What is the error message?

Your domain has content that has been blocked.

What is the issue you’re encountering

Cloudflare regarding request #01294506.

What steps have you taken to resolve the issue?

I have emailed Cloudflare nine times without getting a response to my problem.

This is the response I get:
When responding please make sure to keep #18177807 in the subject line.

My IP address is still blocked, when will Cloudflare remove the block?

Registrar issues requre a Registrar ticket with Support

#18177807

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

Excuse me… but is everyone this nonchalant at Cloudflare, no one seems to want to answer.
I’m starting to think it’s Cloudflare’s tactic to get registrants to pay money to even get a response from you.

Screenshot of the error

[digitala]

What is the name of the domain?

mickesfiler.one

What is the error number?

fbbf0170a9e65871

What is the error message?

Abuse Report fbbf0170a9e65871

What is the issue you’re encountering

Your domain has content that has been blocked.

What steps have you taken to resolve the issue?

I have fixed the errors and want you to remove the block. You blocked my account/domain because I had “nulled” files on the website, you asked me to remove these files so you could unblock my domain. I removed everything a couple of days ago and would like you to remove the block you have on my domain.

Registrar issues requre a Registrar ticket with Support

#18161128

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

I am emailing from the account’s email address now.

Now it’s the tenth time I’ve emailed Cloudflare, no one answers or helps me with the problem I have with you now.

I’m not getting a reply from community.cloudflare.com, I’m not getting a reply from [email protected], why is no one replying?
I’m starting to think it’s Cloudflare’s tactic to get registrants to pay money to even get a response from you.

You see the case number which is: #18161128

Screenshot of the error

[DarkDeviL]

@digitala

I have tried to reach you in 4 different ways

@digitala

I have emailed Cloudflare nine times

@digitala

Now it’s the tenth time I’ve emailed Cloudflare

Spreading your issue across multiple tickets / threads won’t help you with a speedier response, but will only just slow down the whole process.

That said, -

As @cloonan already said:

@cloonan

Phishing warnings are not something the Community can assist with as we don’t have visibility into your account.

@cloonan

Once it’s escalated to that team neither the Community nor Support has visibility into the issue, but the Trust & Safety team are the right group to assist.

Unfortunately, you will have to wait for the Trust & Safety team to get back to you.

There’s nothing the Cloudflare Community will be able to do about it.