We are trying to create a new subdomain but it doesnt work

We are having trouble to add a new subdomain of our website www.fragmint.com

5 days ago I texted to the customer service but still silence.

Please check your email from [email protected]

What subdomain are you trying to add? What trouble are you having?

rwa.fragmint.com and there is some problem that we can not recognize.

According to DNS query, you don’t have any records created for that name.

  • How are you trying to create it?
  • Are there any error messages returned?
  • If so, will you share them?

We receive a message that is saying our Domain is banned. Nobody from the customer support of Cloudflare answers my emails for weeks now … can’t believe the support is so slow and actually no support

Can you answer the questions I asked?