We are charged extra 25$ each months

Dear Team,

I am writing to express my serious concern about the recurring billing issue I have been experiencing with your service.

As you are aware, we have an active Pro Yearly plan subscription. However, for the past several months, we have been billed an additional $25 each month, which is unacceptable. I logged a case about this matter 8 days ago, and I am disappointed that no one has responded thus far.

This ongoing billing problem is unacceptable and needs to be resolved immediately. I expect a prompt refund for the unauthorized charges as well as an explanation for this error. Going forward, I also need assurance that our agreed-upon yearly plan pricing will be honored without any further unexpected charges.

Please provide an update on the status of this issue at your earliest convenience. I look forward to hearing back from you soon to rectify this problem.

CaseID#3271988

Sincerely,
CR Team.

A post was merged into an existing topic: Charged with Annual and Monthly both invoices