Apologies if I have used the wrong category to post this but this is the closest relevant one I have seen.
The app connects me to the wrong data center which gives me higher ping. I used to get connected to MRS now I only get connected to MXP. I subscribed to WARP Unlimited but it didn’t help.
I am unsure why the subscription didn’t help with the routing but I would like a refund since it’s not working as advertised; I don’t know who I should contact though.
An explainer for why you are routed to a different datacenter:
Why don’t I reach the closest datacenter to me?
Cloudflare is an anycast network, so where you are routed is determined by peering with ISPs. The shortest path geographically isn’t always possible due to peering agreements.
If you request a site hosted on Cloudflare from home:
The domain resolves to a Cloudflare IP
Your browser sends an HTTP request to that IP
Your ISP’s routers consult their routing table and route the packets upstream to their transit provider ( COSTS MONEY )
The packets …
As for contacting Warp support, you can do that here:
Can you explain more about “peering with ISPs”?
ISPs are Internet Service Providers (such as AT&T, Bell Canada, Vodafone, etc).
Peering is when ISPs “connect” their networks together to reduce costs and improve services.
For example, if I request
google.com from my web browser (yes Google is an ISP, but not the kind we normally think of):
my browser sends a request from my ISP (Bell Canada) to Google
because they are not peered (connected), it must travel through another ISP that
is peered with Google ISPs pay for bandwidth and so this is more expensive for them and slower for me
The reason WARP is now sending you to a different Cloudflare colo is likely because peering has changed. We can’t really tell where (it’s hard to see peering without being told who peers with who).
But it means that somewhere, a router has “changed it’s mind” about where to send traffic to best route from your ISP to Cloudflare, causing your connection to be routed to a different datacenter.
As consumers we can’t do anything about this either than:
getting a new ISP (not usually a good option!)
contacting your ISP (usually they don’t care about a single user)
using another service to proxy your traffic (such as a traditional VPN)
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