Is that what you see in the Teams dashboard? Have you been cycling through users this month? In other words, a cumulative number of seats exceeded your limit. I don’t recall where Cloudflare is in this, but I thought they were working on a way to let you clear seats to free up space.
I’ve escalated the ticket, so you should hear back tomorrow.
I see that you’re ten short of your max. Is it possible that some rolled off, then were replaced, so they’re still being counted? Granted, I don’t think it should work that way, but it might explain the shortage.
Hi @user69410 first of all sorry for the issues raising tickets - there’s some kind of bug with the support options you’re seeing which I’ve reported internally.
For your ticket that you have opened - our team are looking at it right now and will respond there for you.