WARP client: re-authentication session not working

[platform-engineering]

What is the name of the domain?

https://xxxx.cloudflareaccess.com/cdn-cgi/access/refresh-identity

What is the error number?

403

What is the issue you’re encountering

Error: Please enable WARP

What are the steps to reproduce the issue?

We have setup zero trust access with gateway to work as a VPN in our organisation. Also we are using Exclude IP’s & domains to exclude few ip ranges in the split tunnel configurations.
We are now looking to enable session re-authentication to make sure users get re-authenticated every 10 hours or so but when trying to re-authenticate I am getting Error: Please enable WARP. Couldn’t find anything that would help in resolving the issue.

I am using Gateway with WARP option in my WARP client and also okta for authentication. I can log out from the device and login back but can’t re-authenticate the session.

Screenshot of the error

[ikmal]

That seems to be a handled error. You need to enable WARP by sliding the toggle so that WARP is either in “Connecting” or “Connected” status in order to reauthenticate.

[platform-engineering]

The WARP client is enabled with connected status when trying to reauthenticate

Attaching a screenshot for reference.