Want to remove all email settings and start over

What is the name of the domain?

hitterworld.com

What is the issue you’re encountering

Can’t get my cloudflare account to coordinate with iCloud mail.

What steps have you taken to resolve the issue?

I’ve wasted many too many hours at this … No one to talk to. Want to remove all of the DNS data etc, MX, TXT and so on and start over. Some of the entries seem to be locked.

What exactly is not working?

What specific error message/code are you seeing?

Can you share a screenshot?

What specific entries “seem” locked?

Can you share a screenshot?

Comparing your domain’s DNS records with what Apple expects: https://support.apple.com/en-us/102374

  1. Your MX records seem fine
  2. Your TXT/SPF record seems fine

But instead of a CNAME record for sig1._domainkey.hitterworld.com for DKIM signing, I’m seeing an A record returning a Cloudflare IP address. This usually means a hostname that should not be proxied is proxied.

From your Cloudflare DNS page, ensure the “Proxy Status” of the CNAME for sig1._domainkey.hitterworld.com is set to DNS Only :grey: (and not Proxied :orange:).

After this, wait a couple of minutes and use this link https://icloud.com/icloudplus/ to let Apple verify that your domain and addresses are set up correctly for iCloud Mail (sign-in required).

If something still doesn’t work, please take time to clearly explain what exactly isn’t working. Provide any specific error message/code and screenshot of the error screen so we can be better equipped to assist you.

Good luck!

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The advice given here by George Appiah was completely right!! Thank you George. It got me past a roadblock that had sucked up many fruitless hours. I have to say that the problem of coordinating with iCloud+ continues, but may be beyond the limits of normal Cloudflare advice. That is–I have no idea what entries to make in my apple mail configuration regarding incoming (or outgoing) mail server host name. What user name should I enter? What ports?

Apple’s documentation for that is over here:

iCloud Mail server settings for other email client apps - Apple Support

Incoming would be “imap.mail.me.com”, on port “993”.

Outgoing would be “smtp.mail.me.com”, on port “587”.

Both of them require SSL/TLS.

For the outgoing/SMTP part, you want to tick in “SMTP Authentication Required”, if you’re questioned about that.

Full email address.

Username: Your full iCloud Mail email address (for example, [email protected], not johnappleseed)

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Why is this so confusing? For instance — on my apple mail settings page the only options for authentication are — external, Kerberos, NTLM, MD5 challenge, or password. I’ve tried all of these. Which one is appropriate? Also, there must be somewhere to put in the email address that derives from my Cloudflare domain (eg [email protected]). Nothing I do seems to take those accounts online.

I don’t personally find it all confusing, although I can definitely understand why some people may find it confusing.

Select “Password”.

Then you use the password you have generated with the instructions from this guide:

Sign in to apps with your Apple Account using app-specific passwords - Apple Support

There are plenty of ways to identify various things (semi-)automatically, - however, …

When Apple wants to run their own show, and Microsoft wants to run their own show, and so forth, … you’ll literally end up on dozens of different ways to do the exact same thing, regarding e.g. (semi-)automatic account configuration.

I would also find it nice, if there was one mutual standard that everyone used.

As you mentioned an literal email address as an example, there is also the difference between how your email provider is running their show.

Even with an email address like “[email protected]”, your email provider could require you to identify, with the username “126AD8715FE2”.

While it is possible for some of the some (semi-)automatic account configuration options, to also do a server-side connection between “[email protected]” ↔ “126AD8715FE2” combination, such things are often frowned up on for privacy reasons, as they do some requests to external servers while setting up the email account.

It unfortunately isn’t possible to please everyone on the planet, with one single solution.

One of the things I see from your screenshot, is that the account you’re trying to (re-)configure appears to be one ending in “@mac.com”, and not on the custom domain name you specified above.

1 Like

Thanks for your help. I seem to have misunderstood some of the fundamental concepts here. The issue seems to be resolved. But I want to emphasize that the help and commentary you’ve given me were very valuable.

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