We’re currently using Waiting Rooms to help mitigate some of the traffic that has been bringing down our vaccine registration/scheduling portal. And, it has been working GREAT. However, I have yet to find a way for administrators and employees of our call centers to bypass the Waiting Room. And, from what I can tell, there is nothing in the documentation about it.
Does anyone know of a way to have either IPs whitelisted or some other method that will my call center folks to not get stuck in the queue with the public?