Waiting Room Analytics Show Multiple Active Users from One Session

What is the name of the domain?

kapitalbank.az

What is the error number?

No error number – this is not a functional error, but an analytics/statistics inaccuracy.

What is the error message?

No error message – functionality works correctly, issue is with analytics data.

What is the issue you’re encountering

I have Cloudflare Waiting Room enabled. When my mobile app logs in, it receives the Set-Cookie header and uses that cookie in subsequent requests. If I make a single request, it correctly shows one active user in Waiting Room analytics. But when the mobile app makes multiple parallel API requests using the same cookie, the analytics show multiple active users, even though it’s just one actual session.

What steps have you taken to resolve the issue?

I tested different cookie reuse scenarios and confirmed the session remains valid. I also enabled Queue-all mode to verify that only requests without the valid cookie are queued. The functionality is correct — this only affects how active users are counted in the analytics.

What are the steps to reproduce the issue?

  1. Enable Waiting Room with a set max number of users.
  2. Send a request to an endpoint where Waiting Room is enabled.
  3. Use the cookie you received in “Set-Cookie” header of the previous request to make multiple API requests.
  4. Observe that the analytics dashboard reports multiple active users for one session.
  5. Enable Queue-all mode and verify that requests with the same cookie still go through.
  6. Send a request without a cookie and verify that it gets queued as expected.

What feature, service or problem is this related to?

Other / I don’t know

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