Waiting for Sales to Contact Me for Email Security

General Cloudflare Email Security
1

What is the name of the domain?

harrislawpa com

What is the error number?

Need Sales to Activate

What is the error message?

Need Sales to Activate

What is the issue you’re encountering

I cannot activate Email Security

What steps have you taken to resolve the issue?

I have submitted a ticket to Sales and have not heard back. I have also sent a separate ticket to support. I have a paid Cloudflare subscription for other website services, and have paid for Email Security – but need it activated .

What are the steps to reproduce the issue?

Same as above.

2

Can you share that number here?

Did you open a case via the dash or try via email? Can you also share that number here?

3

Hello,

The ticket to Support was done online and the number is: 01455890.

There is no way to send a ticket to Sales. When doing so in my Cloudflare account, it takes me to this page to “Talk to an Expert” – and I already submitted that request there and have no ticket number:

Contact Enterprise Sales | Speak to an Expert | Cloudflare

I even tried calling, and reached a recording to leave a msg.

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4

:+1: thank you. That is why I’d asked as I did not think there was an option for that. Support will need to assist you on the Account ticket, I will flag that for their attention and add myself to the case.

1 Like
5

Thank you!!

1 Like
6

Hi @michael89

We’ve replied to your ticket, feel free to get back to us whenever you have a moment!

Thank you.

7

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