Waiting for over 3 months now for urgent support issue

General Dashboard
1

What is the name of the domain?

Case 01331778

What is the error number?

Login issue

What is the issue you’re encountering

Case 01331778

What steps have you taken to resolve the issue?

Dear Cloudflare Support Team,

I initially contacted support on January 6, 2025 regarding my issue. On February 6, 2025, I received instructions to reactivate my account, and I promptly provided the requested details on February 7, 2025. Since then, I have been waiting for a resolution to my login issue, but I have not received any further updates.

This is an urgent matter as I am currently unable to access my Cloudflare account. Additionally, I have not received any response via the Cloudflare support email.

Could you please provide me with a contact who can assist me directly in resolving this issue? Your prompt attention to this matter would be greatly appreciated.

Case ID: #01331778

2

When your ticket is routed to Trust & Safety neither Support nor this Community can see the details of the ticket, on the Trust & Safety team can assist. The Community nor Support can assist as we do not have visibility into the T&S systems.

I see two replies on your ticket, two on January 6 and one on February 5. You may want to search in your email if you did not see those replies.

3

@cloonan Thank you for your quick reply. I just received an email stating that my ticket has been forwarded to T&S. I hope to receive an answer soon.

1 Like
4

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.