Waiting continues working even we didn’t pay for it

Hello,
My account was on Bussiness plan and I used Waiting room.

Now I returned to free plan, but the waiting room still works and shows waiting screen when my website under load.
How can I disable it?
The waiting room page is inactive because I’m on Free plan.

If you are looking to disable it then you can try the API and if that doesn’t, we can escalate the issue for you to have it removed.

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I don’t know how to use it api. I use just dashboard

I got Authentication error when trying to make request to api.

Other request, for availabile services works fine, so api key is valid

That sounds like it can’t be accessed with the Free plan. Please post your domain name like example (dot) com, and we’ll escalate the issue for you.

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zakazbiletov (dot) kz

Thanks. I’ve escalated the issue.

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Hi there @azamat.musahanov,

Can you please confirm on which hostname the Waiting Room is still active?
Thank you.

zakazbiletov (dot) kz

Hi there,

Apologies for the inconvenience.
Please use these 2 API calls to remove the Waiting Room from your zone:

First list all waiting rooms:

  1. Cloudflare API Documentation

Then delete the Waiting Room with the ID.
2) Cloudflare API Documentation

Thank you.

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I receive Authentication error when I’m
Trying to call those api methods

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Hi @azamat.musahanov,

I no longer see any Waiting Rooms under your account.
Are you still having trouble?

Thank you.

1 Like