Waiting continues working even we didn’t pay for it

Website, Application, Performance
1

Hello,
My account was on Bussiness plan and I used Waiting room.

Now I returned to free plan, but the waiting room still works and shows waiting screen when my website under load.
How can I disable it?
The waiting room page is inactive because I’m on Free plan.

3

If you are looking to disable it then you can try the API and if that doesn’t, we can escalate the issue for you to have it removed.

2 Likes
4

I don’t know how to use it api. I use just dashboard

5

I got Authentication error when trying to make request to api.

Other request, for availabile services works fine, so api key is valid

6

That sounds like it can’t be accessed with the Free plan. Please post your domain name like example (dot) com, and we’ll escalate the issue for you.

2 Likes
7

zakazbiletov (dot) kz

8

Thanks. I’ve escalated the issue.

2 Likes
9

Hi there @azamat.musahanov,

Can you please confirm on which hostname the Waiting Room is still active?
Thank you.

10

zakazbiletov (dot) kz

11

Hi there,

Apologies for the inconvenience.
Please use these 2 API calls to remove the Waiting Room from your zone:

First list all waiting rooms:

  1. Cloudflare API Documentation

Then delete the Waiting Room with the ID.
2) Cloudflare API Documentation

Thank you.

1 Like
12

I receive Authentication error when I’m
Trying to call those api methods

1 Like
13

Hi @azamat.musahanov,

I no longer see any Waiting Rooms under your account.
Are you still having trouble?

Thank you.

1 Like