WAF rules not saving - "not entitled to use a custom response" - no longer saves ne

Hi @user8730 I have seen that error before and suspect my colleagues in Support will need to assist us.

If you keep getting the error, can you create an Account ticket and share your ticket number here? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support

So opened: 3271380

Thanks!

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thank you, I have flagged that for my colleagues in Support. Sorry for the issues. While we wait for their reply, can you try from incognito mode to see if there is any change?

I had done that earlier before I opened the ticket. I changed browsers and did so again. Same results.

2 Likes

Thank you, Iā€™d made some account adjustments that I hoped would work, appears they did not.

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