WAF Custom Rules blocks Stripe payments

The custom rule “Known Bots” blocks all the Stripe payments and identifies Stripe as a known bot. This has a high effect on everyone who uses Stripe for consumer payments.

And looking deeper into the issue I found out that also PayPal gets blocked.


Bot Fight Mode is a high security feature intended to very quickly help customers under active attack stop as many bots as possible. Due to the high security threshold, false positives do sometimes happen.

If you encounter any issues with this feature (e.g. false positive), we recommend the following workarounds:

  • For Free plans, toggle Bot Fight Mode option to Off under Security > Bots
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