Cloudflare is blocking access to the site based on a firewall rule that has been deactivated for a long time. How to fix this situation? Blocking occurs according to AS12389, but this condition has long been excluded from the settings of this firewall rule.
I my case the problem is solved by re-adding the domain. Support on free accounts is on the -80 level. Very strange business model. If there is no support on a free account, then who will believe that it will be better on a paid one?!
The problem is back. The long-deleted firewall rule (WAF) for the domain continues to block access to the site. Disgusting quality of technical support and Cloudflare service. We urgently need competitors.
Hello we are sorry for the issues you have been experiencing. I have created ticket # 2834448 which I am currently working on. I will have a update for you at the end of my shift. We appreciate your patience regarding this matter.
I have went ahead and created an internal ticket with our team. To work on this issue as this is not expected behavior. If you want further updates you can check the ticket 2834448 as that will always be the most current source of information. If you need anything else let us know in the ticket. As soon as we have any information we will let you know. Thank you for your patience.
@sandro Old rules are probably still active but not visible in the dashboard. I came across this issue before once, where I had to manually enable an entitlement in the zone to then be able to disable the rule through the API before disabling the entitlement again.
I see @eportillo already created a ticket and raised it internally, so let’s see how this goes. Either way it’s always better for it to be escalated like this so our team can analyze it deeper and see if there is a flaw in our migration or something like that that can be affecting other users that are not even realizing it.