Vodafone users can't access my domains if use cloudflare proxied dns

General
1

From yesterday I am experiencing this problem: Vodafone users can’t connect to my websites.

The only solution I found working is disabling DNS proxy.

Any suggestions?

2

Customers are getting Error 522 - Connection timed out

Other customers can navigate correctly - only Vodafone customers are getting the problem

3

In all 25 countries?

4

I can only test from Ireland and Italy, and both fail

5

Whats your domain?

6

betatechnologies.com / impresacloud.com

7

And both have the issue?

8

Sorry, the problem occurs only with Vodafone Italy. Now Vodafone Ireland works

9

Can you post the output of https://betatechnologies.com/cdn-cgi/trace on both connections, Vodafone Italy and a non-Vodafone Italy?

10

Vodafone Italy

fl=126f25
h=betatechnologies.com
ip=5.90.216.[hidden]
ts=1566976090.096
visit_scheme=https uag=Mozilla/5.0 (Android 9; Mobile; rv:68.0) Gecko/68.0 Firefox/68.0 colo=FCO http=http/2
loc=IT
tls=TLSv1.3
sni=plaintext
warp=off

11

And the other connection?

12

Well, I don’t know what happened, but I think the cloud provider has solved the problem since now everything it’s working. I wrote them too, they still did not answer but thing are working now. Maybe it was a firewall problem on their end.

Thank you very much

13

This topic was automatically closed after 14 days. New replies are no longer allowed.