Visa balance is insufficient and the automatic deduction fails, manual payment cann

General Billing
1

What is the name of the domain?

What is the error number?

An error occurred while collecting payment.

What is the error message?

An error occurred while collecting payment.

What is the issue you’re encountering

Unable to actively pay after automatic deduction fails

What steps have you taken to resolve the issue?

I changed to a visa card with sufficient balance and can pay normally, but it still prompts that an error occurred during payment.

Billing issues requre a Billing ticket with Support

IN-19611897

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

I changed to a visa card with sufficient balance and can pay normally, but it still prompts that an error occurred during payment.

Screenshot of the error

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2

I am sorry to hear this happen.

You’ll need to follow these directions here to find more information about Billing errors and if needed to create a Billing ticket:

3

I have submitted a ticket but have not received a reply

4

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

How much time it passed already? Could you please share your ticket number here with us?

5

This is my ticket number: 01331961. It has been 24 hours, there is only automatic reply from the system, no manual intervention yet

6

This topic was automatically closed after 15 days. New replies are no longer allowed.

7

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.