Videos of over 40 minutes don't finish processing

Hey all,

I have an issue with processing videos of over 40 minutes.

Here is some background:

  1. We have all of our videos encoded the same (over 60k minutes), and split to videos of 5m-2h.
  2. I’m uploading all of our videos using the URL method (providing URL to CF and it pulls it).
  3. Videos are in 720p (1280x720px)
  4. Videos up to 40 minutes go through processing.
  5. Videos over 40ish minutes get stuck at ~70% processing and times out, resulting in “Error” - see images.
  6. I’ve tried uploading several videos through the API + Web panel, same result.


MP4 info:
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from ‘919119.mp4’:
Metadata:
major_brand : mp42
minor_version : 0
compatible_brands: mp42mp41
creation_time : 2017-12-06T05:13:01.000000Z
Duration: 00:31:00.97, start: 0.000000, bitrate: 1676 kb/s
Stream #0:0(eng): Video: h264 (Main) (avc1 / 0x31637661), yuv420p(tv), 1280x720 [SAR 1:1 DAR 16:9], 1595 kb/s, 25 fps, 25 tbr, 25k tbn, 50 tbc (default)
Metadata:
creation_time : 2017-12-06T05:13:01.000000Z
handler_name : Mainconcept MP4 Video Media Handler
encoder : AVC Coding
Stream #0:1(eng): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, mono, fltp, 77 kb/s (default)
Metadata:
creation_time : 2017-12-06T05:13:01.000000Z
handler_name : Mainconcept MP4 Sound Media Handler

Stream info from Cloudflare:
{
“result”: {
“uid”: “57b875d76b880e57796062870cf53099”,
“thumbnail”: “https://videodelivery.net/57b875d76b880e57796062870cf53099/thumbnails/thumbnail.jpg”,
“thumbnailTimestampPct”: 0,
“readyToStream”: false,
“status”: {
“state”: “error”,
“step”: “encoding”
},
“meta”: {
“filename”: “919117.mp4”,
“filetype”: “video/mp4”,
“name”: “919117.mp4”,
“relativePath”: “null”,
“type”: “video/mp4”
},
“created”: “2021-03-01T03:19:53.622719Z”,
“modified”: “2021-03-01T07:28:25.846364Z”,
“size”: 468719154,
“preview”: “Stream”,
“allowedOrigins”: ,
“requireSignedURLs”: false,
“uploaded”: “2021-03-01T03:19:53.622714Z”,
“uploadExpiry”: “2021-03-02T03:19:53.622709Z”,
“maxSizeBytes”: null,
“maxDurationSeconds”: null,
“duration”: 2236.8,
“input”: {
“width”: 1280,
“height”: 720
},
“playback”: {
“hls”: “https://videodelivery.net/57b875d76b880e57796062870cf53099/manifest/video.m3u8”,
“dash”: “https://videodelivery.net/57b875d76b880e57796062870cf53099/manifest/video.mpd
},
“watermark”: null
},
“success”: true,
“errors”: ,
“messages”:
}

Appreciate your help.
Thanks!

Hey! @ika_cf We recently fixed a bug that may have been affecting you. Would you mind trying again? If you’d like I’m happy to re-process all your videos in-place if you send me a quick email at [email protected].

1 Like

Hi @renan,

I actually managed to find a solution for this - I ran all my videos through ffmpeg for error checking and it worked, so I assumed the issue was on my end.

That said, I will definitely take an older video and push it to CF, I’ll send you the information if you’d like to track it and see if it fixed our issue or if it’s still an outstanding one.

Cheers

Cool glad you solved the issue. We got plenty of data all across the board about the bug. Thank you for the offer!