Video Stream - Black video, audio plays fine


#1

Page is here: http://rcpeoria.org/

The video player loads fine with a thumbnail.
When I hit play the video is black but the audio plays.

I’m not even sure where to start debugging this?


#2

Does the “Get Link” from the Stream section of the Cloudflare Dashboard work?


#3

Yes the “Get Link” works. It correctly displays the video and audio.


#4

Did you manage to fix it in the meantime?

For me the video plays fine on Firefox.


#5

For production I switched over to linking to the video in a new tab. Since that displays fine.

The broken embedded video is now at https://5bb219a64ed62f33278e0315–nostalgic-stonebraker-ed7d5d.netlify.com/


#6

That gives me a “Not found”.


#7

Heh, I think the url got mangled a bit. It looks like a double dash got turned into an emdash

Lets try an actual link:
https://5bb219a64ed62f33278e0315–nostalgic-stonebraker-ed7d5d.netlify.com/


#8

Thats the same link as before :slight_smile:

But even 5bb219a64ed62f33278e0315-nostalgic-stonebraker-ed7d5d[dot]netlify[dot]com, with the right hyphen, yields the same response.


#9

Well apparently I have no Idea how to use Netlify’s Branch Deploys…

What if I made it into a sub-domain…
https://feature-embeded-video.rcpeoria.org/

[edit]Thanks for sticking with me[/edit]


#10

With that link I can reproduce it (in Firefox and Chrome). I quickly tried to debug it but couldnt find much straight away either I am afraid.

I’d open a support ticket and/or bug @cscharff @cloonan @ryan :slight_smile:


#11

How does one open a support ticket/bug report? I keep getting directed back to the knowledge base and this community forum.


#12

Send an email to support[at].