Video stops playing

Hello!
I have two videos in my account which were originally livestreamed via rtmp. We are playing back the recorded stream and it stops playing after about a third of the video length for both of them.
We can download the MP4 which plays back the whole video.
I’ve also tried using different browsers but no luck.
Unfortunately, I cannot link them here but would I be able to DM the video urls to someone for some help.

Thank you in advance!

1 Like

Will DM you, thanks for sharing

I need assistance too !

I have the same issue. We had three ~9 hours of streams, one each day this week, and now the videos only play back roughly 50-60% of the way and stop. Waiting for the MP4 to generate, hoping that is still intact.

What is the fix here?

Hi all — if you’re experiencing issues with video playback stopping midway for longer recordings of live streams, can you please contact our support team at https://support.cloudflare.com?

Please make sure to include the Video’s UID and the specific timestamp at which the video stops playing. If you have multiple examples, please share.