Video stops playing at ~35 minutes


We are using cloudflare stream to host and serve our videos for our video platform. We are currently having a problem where one of our users videos stops playing around the 35 minute mark.
This is happening independent of which url is used. For example:

I’ve tested the uploaded video file locally, so it does not seem to be an issue with the file itself.

The video is supposed to be shown at a seminar in two weeks so it of great importance to our client that this is resolved.
Since this is a clients video i am unable to share it publicly, but i could DM the ID so that someone could have a look.

Help would be appreciated.
Best Regards

Hey @Jarlen_dev Could you share the video ID via email at [email protected] so we can take a look? Happy to help!

Hi @renan thanks for the quick reply.

I’ve sent you an email with the video ID and some additional info. Please let me know if there is anything i can do to assist you in this.

1 Like

Yep got it! Shared internally, will let you know!