Verified Bots being blocked

I am seeing a verified bot being blocked on my websites. Blogvault is a verified bot listed but their requests are being blocked. Their support team said that a few IPs are being blocked while other IPs are being let through. Anyone know how I can debug this or what to do here?

Blogvault would need to make sure their IP list is updated with Cloudflare…

In the meantime, you could ask for their IP list and set a WAF rule to bypass whatever is causing them to be blocked for your domain. You can check in your security events log for the reasons…
https://dash.cloudflare.com/?to=/:account/:zone/security/events

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