Verification loop

[nona26841]

What is the name of the domain?

Start and grow your e-commerce business - 3-Day Free Trial

What is the error number?

not seeming on my screen

What is the error message?

No error message, it only keep not accepting the verification and I should again tick the verification box

What is the issue you’re encountering

I have a problem accessing any websites for which I have my VPN. I can’t access my Shopify store to manage or can’t access the IP burger account. I go into a human verification loop of Cloudflare. what should I do?

What steps have you taken to resolve the issue?

Clear all time cash.
Tried another VPN and same issue

What feature, service or problem is this related to?

I don’t know

What are the steps to reproduce the issue?

NA

[SarahA]

Hi there,

Sorry for the issues you have been facing here.

Can I confirm if you are using any browser extensions? These can sometimes lead to unpassable challenge loops, so I recommend disabling any browser extensions you are using and try testing again.

I also recommend reviewing our documentation here which explains more about browser support:

Challenges · Cloudflare Web Application Firewall (WAF) docs

I hope this helps.

[nona26841]

Hello, dear!
Actually I’m used to using a VPN for about two years now. Is that something that may result in this?!