Verification email not recieved after multiple attempts

What is the name of the domain?

What is the error number?

no error number

What is the error message?

no error message

What is the issue you’re encountering

verification email not recieved

What steps have you taken to resolve the issue?

Multiple attempts to have Cloudflare send the verification email. Message that it’s sent. Checked spam.

Are you referring to the account verification email?

That is correct. The validation before I can make changes, etc

Has there been any progress on a resolution to this issue?

I am sorry to hear this happen. It could happen that your e-mail address is on the suppression list.

May I also ask if you’re successfully receiving other emails from Cloudflare to those particular e-mail addresses?

May I ask if the email address onto which you’re not receiving verification emails is the same for your Community account and Cloudflare account, or you’re using a different one? :thinking:

In the meantine, just to be sure please make sure you allow all emails from [email protected] and [email protected] to prevent any issue.

Is it the email address within the @clevercritter.com domain name or some other (by what can I see related to the DNS records of the particular domain name)? I advise not to share it here in a reply, just to confirm. Thank you.

I have noted the team about your case lately.
Kindly and patiently wait for a reply here and on the tickets as well.

Hi. The email address is different than the community one I am using here; it would allow me to register with the “problem” email. The “problem” email address should be the one in the clevercritter.com domain. Thank you

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Can you try now? I can see the bounced emails and took steps to correct that. Sorry for the issues.

I just noticed the email in my account is @mail.com not @gmail.com Are you able to change that? I can’t without verifying, which I can of course, since that’s not the correct email. That would explain the problem!

I cannot. The email you are using here is gmail, the email of the domain is mail. Easiest path to resolution is to add the domain to the account you are using here and change the nameservers from

chelsea.ns.cloudflare.com
nero.ns.cloudflare.com

to the ones that will be shown here https://dash.cloudflare.com/?to=/:account/:zone/dns once you add the site to the account you are using here.

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