Verification email not received [maybe on suppression list?]

General Dashboard
1

What is the name of the domain?

Not domain specific.

What is the error message?

No error number.

What is the issue you’re encountering

Verification of email on dashboard not working. Email not received.

What steps have you taken to resolve the issue?

Sent test email to receiving account to ensure was collecting email, working fine.

What are the steps to reproduce the issue?

Go to dashboard, look at contact details and see verification needed for an email.
Click resend, email never arrives. Cant verify address.

2

Did raise ticket through Dashboard, but as on free account not sure it would get looked at.

3

Still nothing from ticket, and no response here.

4

Greetings,

Thank you for asking.

Thank you for sharing feedback.

I am sorry to hear this.

It could happen that your e-mail address is on the suppression list.

May I ask if the email address onto which you’re not receiving verification emails is the same for your Community account and Cloudflare account, or you’re using a different one? :thinking: I advise not to share it here in a reply, just to confirm. Thank you.

May I also ask if you’re successfully receiving other emails from Cloudflare to this particular e-mail address?

In the meantine, just to be sure please make sure you allow all emails from [email protected] and [email protected] to prevent any issue.

I noted the team about this case lately.

Kindly and patiently wait for a reply.

6

I am having the same issues, can you check if my email is on suppression list? Same email as my account here.

7

All emails from cloudflare come through just fine. The email address is for the domain registrant contact, so NOT the same as the Cloudflare dashboard/community login.

8

I am also waiting (STILL) for two domains to be ready for transfer. Will need this email to be confirmed before that. Don’t understand why the contact email changed - can only assume its from the two .uk domains I transferred. The whole transfer thing has been a mess for me so far. I: had to pay Nominet to get the .uk domains over otherwise they would never have moved.

9

@j_ice94 I show emails as delivered to you. Are you still having issues?

@roberthawkins if you keep getting the error, can you create a Registrar ticket and share your ticket number here? You can open a Registrar ticket here, https://dash.cloudflare.com/?to=/:account/support

1 Like
10

Already raised a ticket but can’t find the number as being on a free accoun I don’t seem to have the ability.

To be honest, one of the two domains finally decided to finally transfer, and I had an email confirmation so I believe the e-mail confirmation side is now sorted. All contact details updated for the domains I have, but still waiting on the final domain to come over.

Previous registrar has a faulty dashboard which was giving me errors, so I asked one of the guys on chat there to update details on the domain. I asked to ensure that it didn’t lock the domain, however it transpires they didn’t do that and it is locked now. Prob be November before it can come over. Nothing I can do about it apparently - not impressed with them.

Thanks for the help you guys provided anyway. Looks like someone has marked an answer already so will just let this topic close naturally.

1 Like
11

Hi @roberthawkins thank you for the update. For the domain that has not yet moved, can you contact your current domain registrar and ask them to remove this restriction?

Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
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