Verification email link not valid - Oops! This link isn't valid

Website, Application, Performance Registrar
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I’m trying to transfer a domain to Cloudflare. CF sends an email which asks me to click a link to verify my email. I do so and get the message “Oops! This link isn’t valid.”. I’ve tried multiple browsers. I’ve tried incognito mode.

I see that there is a thread for exactly this issue from back in August '22 but no solution was given.

Any suggestions?

Bill

2 Likes
4

I registered a new domain with Cloudflare and it’s sending me a verification email to verify the contact information, but every time I click on the verification link I get the following error message: “Oops! This link isn’t valid. Go to the domain page to resend a verification email.” I have tried from Incognito windows as well as FF Private browsing windows to no avail. I have had multiple emails sent and they all produce the same results. Looking for any help or advice.

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Hi @bill23 @charles24 sorry for the issue you’re encountering. If you’re still hitting this, can you create a registrar Support ticket here, https://dash.cloudflare.com/?to=/:account/support and share your ticket number on this thread?

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I have submitted a ticket. The first response I got was that my email address was, in fact, verified and that I should ignore the error. I got another response today that the issue was being escalated.

Thank you,

Bill

1 Like
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I created a ticket there at 14:16 CDT today/ Ticket ID is #2800960.

I have gotten no responses yet. BTW, My account is verified and I already had a website on CF. I was just buying a domain through CF.

Thank you,
Charles.

1 Like
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Thank you both, the tickets are really helpful and my colleague escalated this earlier today. I am copied on your tickets and will keep an eye out on progress.

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Hi, I had the same issue today. Should I also submit a ticket or is this a temporary error?

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Hi everyone,

Thanks for reporting this issue to us.

This was raised as an incident, which is now resolved: Cloudflare Status - During domain transfers, some customers may be unable to verify their email address due to an invalid verification link

Please could you let us know by reply if you have any further issues related to this.

1 Like
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Thank you the verification process is now working for me.

Charles.

1 Like
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