Verification email is never received

What is the name of the domain?

tomatkinson.org

What is the error number?

I don’t receive an error number

What is the error message?

I don’t receive an error message

What is the issue you’re encountering

The confirmation email is never delivered

What steps have you taken to resolve the issue?

Contacted ProtonMail and assured them the message is not in Spam or any other folder.

What are the steps to reproduce the issue?

Log into the Tunnel page - but the request to provide an email for an suthorization code is never received.

May I ask if you’re doing this via command line/terminal? :thinking:

If the URL doesn’t open in your Web browser, it could indicate possibly your anti-virus/Malware software blocked the request. However, you should see it in the console and can copy-paste then open it in the Web browser.

Otherwise, you have issue passing the Zero Trust page where the PIN code doesn’t come to your ProtonMail mailbox? :thinking:
If so, may I ask if you’re added as a team member to the Zero Trust team?
Possibly the Policies you’re using, or the team, might have to be cross-checked.

May I ask if you’re receiving other emails from Cloudflare, or not? :thinking:

I am sorry to hear this happen. It could happen that your e-mail address is on the suppression list.

May I also ask if you’re successfully receiving other emails from Cloudflare to those particular e-mail addresses?

May I ask if the email address onto which you’re not receiving verification emails is the same for your Community account and Cloudflare account, or you’re using a different one? :thinking: (please don’t share it here publicly)

In the meantine, just to be sure please make sure you allow all emails from [email protected] and [email protected] to prevent any issue. I advise not to share it here in a reply, just to confirm. Thank you.

I have noted the team about your case lately.
Kindly and patiently wait for a reply here.

It looks as though you have pointed me to the right spot. When I look at the list of users under Zero Trust I see two. Neither of these accounts is configured with the email address I want to use. I would like to delete one of them and the other one I would like to change the email address. I can see how to delete a user but I don’t see how to edit one. Do I need to create a whole new user and delete the exiting two?

Seems a good route if you don’t see the edit option

Well there doesn’t seem to be a way to create new users. I must be missing something. I’m not sure why it’s so difficult to edit an email address or create a new user.

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