I need help figuring out where our configuration is going wrong, then how to fix the issue(s).
Here are the basics:
• Ecommerce site run through 3dcart
• Hosting provided by GoDaddy
• Domain name registered through GoDaddy
• SSL purchased separately and installed through 3dcart so that all pages, not merely data-specific ones (the only ones covered by 3dcart default SSL) render as secure (don’t give a not-secure warning; seemed to be scaring off clients when the home page’s URL had “not secure” before it)
• Email run through GoDaddy, not 3dcart
3dcart Support said that because we run our email through GoDaddy rather than 3cart’s servers (I think I have that language correct), we need to do the following:
- Create a free Cloudflare account (done—for both dominiquecohen.com + separately my own domain; I’m logged in here via the latter account, so thought I’d mention that)
- Cloudflare will automatically create your existing records (yes, it did)
- Point your nameservers to Cloudflare
- Change the A record for the main domain to a CNAME - @ - and point to dominiquecohen.3dcartstores.com.
Steps 1 and 2, no problems. But after I do step 3, eventually the site goes down EVEN AFTER I also do Step 4—and the second time I tried I even had 3dcart Support on the line to make sure I was doing it exactly right. Nope, site stayed down. The only way I could get it back up was to change the nameservers back to the GoDaddy ones, at which point the 3dcart support person told me I’d have to talk to someone at Cloudflare, that they had no idea how to fix.
Anyone know where such a seemingly easy process is going awry? Is it the global SSL, or maybe the email hosting, that’s causing the wonkiness? 3dcart says the transition to using Cloudflare must be completed by Sep—which is 3 days from now! I am an independent contractor (a brand manager who also codes but isn’t a true webmaster) and was only sent the notice yesterday.
Help much appreciated!