Users receiving ERR_CONNECTION_TIMED_OUT error from certain location

Hello Cloudflare Community,

I was alerted to an issue with my website with two users in Poland being unable to access my website. They received a ERR_CONNECTION_TIMED_OUT message from Google as pictured.

I am inexperienced with this and am unsure if this problem is a local network issue or something on my end that I need to fix. The user informed me that they tried accessing from other locations, other browsers, and incognito mode. There have been no issues with accessing the website that we are aware of. My website is hosted through Webflow.


I checked my Cloudflare Traffic logs and did not find any requests from Poland. I also ran the website through a basic test from different locations and did not find any problems. I will be working to replicate the issue through VPN.

I read this Community post on 522 errors but was unsure how to follow the instructions since I could not find info on Cloudflare IPs are rate limited or blocked through Webflow.

Community Tip - Fixing Error 522: Connection timed out

Any type of guidance would be appreciated on what steps I should take next.

Do you have any WAF custom rules/tools blocking any geographic locations?

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