Users in Uganda are not able to call our services

[mohsen1]

What is the name of the domain?

EinStrong Foundation

What is the issue you’re encountering

Our domain is proxied through Cloudflare. Recently, we noticed that our users from Uganda are unable to connect to our services. We would like to know whether this issue is related to internal problems in Uganda or if you have encountered similar cases.

[DarkDeviL]

@mohsen1

unable to connect to our services.

Can you please collect the following information, from all the users that are seeing this kind of problem?

1. What ISP / provider, preferably their AS number?
   The AS number can be found here:

• https://1.1.1.1/help
  → AS Number
• https://bgp.tools/
  → The AS number shown under “You are connecting from” like this: “Cloudflare, Inc. (AS13335)”
• https://bgp.he.net/
  → The AS number shown like this: “Your ISP is AS13335 (Cloudflare, Inc.)”

2. What country (and preferably state/region)?
   … Only from Uganda?