What is the name of the domain?
atendo.cloud
What is the issue you’re encountering
Users from Claro network (AS28573) cannot access our services hosted on Cloudflare, especifically those whose IP address resolve to the range 104.16.0.0/12.
What steps have you taken to resolve the issue?
We can reach the services from other networks. Also, when Cloudflare proxy was disabled, the servers were reachable from Claro network again.
What feature, service or problem is this related to?
I don’t know
What are the steps to reproduce the issue?
From any IP on Claro network:
curl -m 3 https://104.21.32.1:443
curl: (28) Connection timed out after 3006 milliseconds