User lost their phone and laptop, no backup codes printed only saved locally. I deleted user, added user but same 2FA is enabled. Is there another way to disable that so user can login?
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There are some instructions farther down this tutorial for your situation:
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at the moment that will not work, i can login but can’t use 2FA its enabled and I can’t find a way to disable for that user. I deleted the account, added it back in but it goes right back to 2FA codes.
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None of it? Surely you can at least do Step 6. support AT cloudflare DOT com
If not, then you’ll have to proceed to Step 7.
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