Used to work, now DNS_PROBE_FINISHED_NXDOMAIN

Website, Application, Performance DNS & Network
1

What is the name of the domain?

smoothequity.trade

What is the error message?

DNS_PROBE_FINISHED_NXDOMAIN

What is the issue you’re encountering

This has been working, but it is no longer resolving. I have not made any changes at all, so something broke without me doing anything.

What steps have you taken to resolve the issue?

I don’t know if this is relevant, but I just enabled DNSSEC:

DNSSEC is pending while we automatically add the DS record on your domain.

What feature, service or problem is this related to?

DNS not responding/updating

What are the steps to reproduce the issue?

Browse to https://smoothequity.trade/ and get DNS_PROBE_FINISHED_NXDOMAIN

% dig smoothequity.trade

; <<>> DiG 9.10.6 <<>> smoothequity.trade
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 22698
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;smoothequity.trade. IN A

;; AUTHORITY SECTION:
trade. 900 IN SOA ns1.dns.nic.trade. admin.tldns.godaddy. 1736394298 1800 300 604800 1800

;; Query time: 40 msec
;; SERVER: 192.168.1.1#53(192.168.1.1)
;; WHEN: Wed Jan 08 22:52:43 EST 2025
;; MSG SIZE rcvd: 114

% dig @adrian.ns.cloudflare.com smoothequity.trade

; <<>> DiG 9.10.6 <<>> @adrian.ns.cloudflare.com smoothequity.trade
; (3 servers found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 36885
;; flags: qr aa rd; QUERY: 1, ANSWER: 7, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;smoothequity.trade. IN A

;; ANSWER SECTION:
smoothequity.trade. 300 IN A 104.21.64.1
smoothequity.trade. 300 IN A 104.21.96.1
smoothequity.trade. 300 IN A 104.21.112.1
smoothequity.trade. 300 IN A 104.21.80.1
smoothequity.trade. 300 IN A 104.21.16.1
smoothequity.trade. 300 IN A 104.21.48.1
smoothequity.trade. 300 IN A 104.21.32.1

;; Query time: 17 msec
;; SERVER: 173.245.58.57#53(173.245.58.57)
;; WHEN: Wed Jan 08 22:59:41 EST 2025
;; MSG SIZE rcvd: 159

Screenshot of the error

Screenshot 2025-01-08 at 11.29.08 PM.png
Screenshot 2025-01-08 at 11.29.08 PM.png2594×1384 200 KB

2

Your domain has been suspended by the registry…
https://cf.sjr.dev/tools/check?64472158234d4ff58cc30e5e97d2a54d#whois

Raise a Cloudflare Registrar support ticket to ask for help to get it fixed.

3 Likes
3

To contact the Registrar team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Cloudflare Registrar.

4

My “urgent” support ticket is about 54 hours old, and I have gotten no response.

Is this typical?

Is this from something I did? I have never had this happen before, and I have no idea what’s going on or what to expect.

5

Cloudflare closed my support ticket, saying that support is only for paying customers.

I bought the domain through them. Am I not a paying customer?

Is there any way to determine what happened to this domain? I have never experienced anything like this before.

Would moving to a different DNS service help?