Use load Balancer with SSL/TLS Custom Hostnames

Hello, i have correctly configured a Load balance, that distribute traffic for 3 diferent servers (Asia, Europe and America).

Load balancer hostname is

If i have an application running under app.domain_com with a CNAME to all works fine and loadbalancer do his job correctly.

But if i have an application under customer domain like app.cusromerdomain_com with a CNAME to seems all trafic is routed to the Fallback Pool

Any way to fix this?

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