URL Forwarding results in a 404 error

I’ve followed the ‘‘Rule’’ instructions on URL forwarding with a 301 permanent redirect for several URL’s I need to forward and all of them are resulting in a 404 error…on top of this I’ve emailed [email protected] and I immediately receive a confirmation response and then another immediate response that my issue has been marked resolved…see below.

Thank you for contacting Cloudflare Support. Your issue has been marked as Resolved in our system. If you require further assistance, simply reply to this email to re-open your ticket. If you have a new issue later on, please open a new ticket with us so that we don’t confuse two separate issues. Thanks.

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support.cloudflare.com/hc/requests/2275567

What’s the URL that triggers the forward?