Urgent: Unauthorized charges!

General Billing
1

What is the name of the domain?

ehyoitsdavid.com

What is the issue you’re encountering

Wrongfully billed when no longer having service or any active plans

What steps have you taken to resolve the issue?

researched help articles
Contacted support

Charged for 3x months of fees AFTER downgrading to free plan and still getting invoiced on pro plan

and even the original Cloudflare account is deleted AFTER the downgrading.

please investigate the charges

Billing issues requre a Billing ticket with Support

01464771

In what area can we help you?

Invoice

Screenshot of the error

Screenshot_20250409_065122_Outlook.jpg
Screenshot_20250409_065122_Outlook.jpg1080×2340 211 KB

2

I filed a ticket already immediately upon getting the invoice in the morning (PDT)

3

Invoice IN-32762564
for $84 USD for THREE months

4

I have deleted all domains from the Cloudflare account and even deleted the account itself and still gets billed every month. This is unacceptable

2 Likes
5

" Hi there,

We wanted to inform you that your Professional Plan for ehyoitsdavid.com subscription is scheduled for cancellation on April 9.

This means you will no longer benefit from advanced security and performance benefits only available on the Pro Plan.

If you have any questions about our cancellation and refund policy, we recommend checking out the helpful information available here.

And of course, if you need any further assistance or have any questions about your subscription, or if you believe this cancellation was in error, our Support team is always here to help you out.

Thanks for being a part of the Cloudflare community. We truly appreciate your support!
The Cloudflare Team"

Yet I still get charged and the problem is the original account is already deleted!!! I only have emails as proof

6

I understand fees are normally non-refundable, but this is it is a clear administrative error and error in the process. And I would kindly request a refund to the original payment method and NOT as credit because the original account was deleted and I will never use any cloudflare services.

7

And I signed up and received the welcome email only on March 9 2025
I have all the email chains as proof
It is error on Cloudflare’s part not me and shouldn’t be liable for a deleted account with a cancelled subscription anymore

8

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