URGENT: Unable to renew any of my domains

General Billing
1

What is the name of the domain?

All my domains

What is the error number?

10000

What is the error message?

Registrar access forbidden

What is the issue you’re encountering

When I go to Domain Registration → Manage Domains and select Manage for any domain, I encounter the error: “There was an error fetching domain data.” The API returns error code 10000 with the message “Registrar access forbidden.”

What steps have you taken to resolve the issue?

I have raised a ticket. But all I get is automated emails without any resolution with the following message:
“We have detected a lock on the domain at the registrar level, which will prevent any transfer from proceeding. Please contact your current registrar to have this lock removed.”
I have a SaaS startup and one of my secondary domains has already expired.
If not rectified in the next few days, my SaaS would go down.
Please help.

Billing issues requre a Billing ticket with Support

01439443

In what area can we help you?

Payment issue

2

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

3

No one from support has reached out for the last 8 days. One of my domains has already expired.
Is there any other alternative that I can try?

4

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