What is the name of the domain?
premiumpay.pro
What is the error number?
NO ERROR
What is the error message?
NO ERROR
What is the issue you’re encountering
We paid the Free to Pro plan change 7 days ago and the plan is not changed. Due problems on our local internet provider we cannot use the free plan in this domain and we are loosing sales. The case # is 01374092
What steps have you taken to resolve the issue?
Create ticket 01374092 make it urgent. Revise invoices and payments (all ok)
Billing issues requre a Billing ticket with Support
01374092
In what area can we help you?
Upgrades
What are the steps to reproduce the issue?
Click on upgrade on free plan, pay using credit card and see that nothing happends to the plan
