URGENT security/privacy hole in the Cloudflare is being completely ignored

General
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What is the name of the domain?

See the support tickets

What is the error number?

One company is being billed for services for another company, and confidential data is shared between unrelated companies.

What is the error message?

See the support tickets

What is the issue you’re encountering

One company is being billed for services for another company, and confidential data is shared between unrelated companies.

What steps have you taken to resolve the issue?

I’ve opened multiple tickets and forum topics but nothing is getting fixed, and there is no response.

What are the steps to reproduce the issue?

Unrelated companies are being billed for each other services. Invoices are missing. Confidential information is being shared between unrelated companies with different owners, which is an urgent privacy issue.

Current case #: 01472919
Last case #: 01050855

Previously discussions that haven’t been taken seriously by Cloudflare:

Is there anything else you can do? Still no one is responding.

Someone recommended trying to reach the CEO on Twitter. I don’t have a Twitter account. Is there anyone who can help with trying to reach someone higher up at Cloudflare via social media who can do something about the problem? This is a massive security and privacy issue with Cloudflare that is being completely ignored. The problem has existed for more than a year, and no one is addressing it.

1 Like
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I’m still waiting for a reply on this. This problem has been going on for more than a year, and I’m still waiting. This is all support has to say about a security/privacy hole in Cloudflare’s services even more than a year after first reporting it:

we need to keep this case on temporary hold until we have more info for you.