Urgent request - Unable to add full record name in CNAME 's NAME field

[user49611]

Hi Everyone -

We are moving from a different vendor to Cloudflare.

We are trying to add “aweber_key_a._domainkey.brahmakumaris.com” for NAME field of CNAME. However, its taking as “aweber_key_a._domainkey” only. Last part “.brahmakumaris.com” is NOT picked up when doing the SAVE button.

Can you please suggest any solution for this? its URGENT as a service is impacted due to this.

Appreciate your help at the earliest.

thanks

Why Wait
Don’t wait for an answer, find it fast! Search for #CommunityTip error:
Example: #CommunityTip 521

Test Before You Post
Unsure of the issue? Test before posting using the Cloudflare Diagnostic Center: https://www.cloudflare.com/diagnostic-center/

[sdayman]

@user49611

its URGENT as a service is impacted due to this.

It shouldn’t be. That’s a valid record, but it’s so long that Cloudflare just doesn’t show the domain name at the end. In fact, Cloudflare’s interface doesn’t show the full domain for any subdomains; just like your ‘www’ record. If you use the Advanced DNS feature to export the file, you’ll see the entire thing is there.

https://dnschecker.org/#CNAME/aweber_key_a._domainkey.brahmakumaris.com