What is the name of the domain?
cloudstorage.top
What is the error number?
403
What is the error message?
Your subscription to R2 was previously removed. In order to access your buckets, please add the R2 subscription back to your account. To check your account’s billing status, visit Billing.
What is the issue you’re encountering
I am experiencing a critical issue with my R2 subscription that is severely impacting my operations. I recently received an email notifying me that my R2 subscription had been suspended due to a payment method issue. Following the instructions, I updated my payment information and submitted a billing support request. However, when I click on the “Add R2 subscription to my account” button, the page simply refreshes and returns me to the previous screen without reactivating my subscription. This issue is preventing me from accessing a significant amount of important data stored in R2, and my system is currently down as a result.
What steps have you taken to resolve the issue?
As instructed, I have already taken the following steps:
Updated my payment method: I have double-checked and updated the primary payment method associated with my account.
Submitted a support ticket: I have submitted a billing request (category: “Payment issue”) through the Support Portal.
However, despite these steps, I am still unable to reactivate my R2 subscription
Billing issues requre a Billing ticket with Support
01395756
In what area can we help you?
Payment issue
