Urgent problem with subdomains being redirected


#1

Hi all,

I’m new to Cloudflare and how it all works. So, I’m hoping you all can help me with an issue I discovered this afternoon. I have several subdomains (ie sharepoint.inteltech.com) that I cannot access since setting up cloudflare. Each time I try, I end up getting redirected to my main domain (inteltech.com). How do I make it so that my subdomains are ignored by cloudflare rather than it rerouting them to the main domain? Thanks in advance for any advice you may have!


#2

Check your DNS tab at Cloudflare. In the past, I’ve seen a * (wildcard) A Record when adding a domain.

Your DNS records should have one specific subdomain record per row, including a ‘www’ for the main domain. Plus the main entry for your ‘example.com’ site.

If all that looks good and it’s still not working, :grey: some/all of those subdomains and see if that helps. Some command line sleuthing using ‘dig’ or ‘host’ for those entries may also help.


#3

sdayman,

Thanks for the suggestion. I checked and I don’t see a wildcard. Also, everything but the main domain seems to have the gray cloud next to it. Any other ideas I can try? I really appreciate the help!


#4

There’s no DNS entry for sharepoint. It should have an A record entry with the same IP address as your main domain. I’d do the same for www (make it an IP address instead of CNAME).

I also suggest you black out the IP addresses for better site protection.


#5

Sorry if I being dense, but as I said, I am new to this. Do you mean I should create a new DNS entry in my cloudflare account for sharepoint, pointing it to the same IP as my main domain? You’re right about the screenshot. I will remove it. Thanks again for your help!


#6

Yes, every subdomain needs a DNS entry…most likely to the same IP address as your main domain (unless you have some odd subdomain setup).


#7

Thank you! That helped. We were able to resolve the issue. Have a great day.