URGENT: Payment Issues with Domain Renewal due to RBI Guidelines in India

What is the name of the domain?

What is the error message?

We were unable to process your payment. To keep your domain registration, update your payment method.

What is the issue you’re encountering

Unable to renew my Domains

What steps have you taken to resolve the issue?

I have been experiencing payment issues when attempting to renew through your platform. I’ve tried using four different cards, credit cards, debit cards and also paypal, but none of them are being accepted, despite the fact that they are working perfectly on other sites.

I raised a support ticket, but there has been no progress, and the expiry date for my domain is fast approaching. I need this issue resolved as soon as possible to avoid any disruption.

Billing issues requre a Billing ticket with Support

01215235

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

I went to renew the domain from dashboard and it did not work. I also tried removing and adding the cards again and it did not work either. When I open the console log I see an error from stripe gateway, attaching the screenshot below so that it can help.

Screenshot of the error

Greetings,

Thank you for asking.

I am sorry to hear you’re having an issue here.

Thank you for sharing your ticket number here with us.
I’ve escalated your case further to the team.

Kindly and patiently wait for a reply

There is no response from the Cloudflare team on this. How can I get this issue resolved.

Please help. It’s been about 2 weeks and there is no resolution.

I am sorry to hear this.

Thank you for asking.

I could only say your case is with the team which working on it with the billing engineering. Thank you for patience

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