[Urgent] Payment function deduction, request immediate refund🙏

General Billing
1

What is the name of the domain?

qvqa.cn

What is the error number?

null

What is the error message?

You currently have past due, unpaid invoice(s). You may not enable any new services until all invoices are paid.

What is the issue you’re encountering

Free User Accidentally Triggered Paid Feature – Charged & Blocked, No Response to Ticket – Requesting Immediate Refund

What steps have you taken to resolve the issue?

I’m genuinely puzzled—I didn’t intend to subscribe, didn’t realize how to disable it, and certainly didn’t expect to be billed. Since then, I’ve submitted a ticket to request a refund and to resolve the invoice issue—and yet, I’ve received absolutely no reply.

Billing issues requre a Billing ticket with Support

IN-38889134

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

null

2

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

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